snob_store

Please note that you cannot change your payment method after payment has been completed. Similarly, coupon codes cannot be applied.

When you order a product from the online store, an automatic email will be sent from snobstore11@gmail.com. Please check your spam folder.

In addition, if you are using a mobile phone email address (carrier email), the email may be automatically rejected by the spam filter. Please set snobstore11@gmail.com as a designated email address to receive emails. Please note that automatically sent emails cannot be resent.

Due to system limitations, we are generally unable to accept cancellations due to customer reasons. Thank you for your understanding.

Please check the color and size of the product carefully before ordering.

All our products are purchased overseas.

We have a local partner company that inspects and packs the products. Therefore, it usually takes 7-14 business days to ship from overseas after payment.

*If it takes more than 3 weeks due to inventory and shipping conditions, we will notify you by email.

[Process from order to delivery]

Ordering

↓

Confirmation of payment

↓

Ordered by our company (backorder)

↓7 to 14 business days

International Shipping

↓ Around 3 business days

Domestic Shipping

↓Around 1 to 4 days

arrival

If there is a problem with the product, please contact us via our official LINE or email within 7 days of receiving the product to inform us of the product's condition.

We will exchange or refund the item. (It may take some time to order the replacement item.)

Please fill in the following:

・Name of the person placing the order:

・Problem content:

・Request: Exchange/refund

・One photo showing the whole picture

・Two or more photos clearly showing the defective part

- In case of operational issues, a video that shows the problem

After submitting your official LINE inquiry, we will reply, so please follow the instructions to proceed.

※※Notes※※

①Since this is an overseas product, the sewing may be poor.

There may be fraying, missing tags, or poorly secured buttons.

In addition, minor specifications may change without notice, and there may be slight differences from the images.

*Since the fabric is cut randomly, the pattern orientation may vary.

②The color of the product image may differ from the actual product depending on the device. There may be color differences even when viewed indoors or outdoors.

Since the item is shipped directly from overseas, it takes time for the tracking number to be reflected. The tracking number will be displayed after passing through Japanese customs. It will usually be available in about 3 days.